Creeping inefficiency

Dear CIO of a major oil and gas company,

Search—something you take for granted on the Internet—is broken in your company. Ask anyone.

You don't notice, because you don't count the cost of lost seconds or minutes finding things. And you can't count the cost of the missed opportunities because someone gave up looking. This happens thousands of times a day, by the way. 

Here's what people do when they want to find something on your intranet: 

  1. Ask people if they know where it is. (Nobody does.)
  2. Give up.

The good news is that there is a relatively easy way to fix this immediately and forever. Here's how:

  1. Buy Google Search Appliance.

If you don't already have one of these in your server room, then your luck is in. Soon everyone will think you're a hero. At least, they will until they realize there are 31 versions of every file in your organization. At least you'll know where they all are though, right?

You're welcome,